Shipping Policy
Simple, transparent details on shipping timelines, delivery coverage, courier charges, and order dispatch for Poonam Mehendi.
Shipping Coverage
We currently offer shipping across India. Delivery availability depends on courier service coverage in your area. In rare cases, if your PIN code is not serviceable, our team may contact you regarding alternative options or order cancellation.
Dispatch Timeline
Orders are usually processed and dispatched within 1–3 working days after successful payment confirmation. Orders placed on Sundays, public holidays, or during high-volume periods may take slightly longer to dispatch.
Delivery Timeline
Once dispatched, delivery timelines depend on the courier partner and destination city. Most deliveries are completed within 3–7 working days, though remote areas may take longer. These timelines are estimates and may vary due to weather, operational issues, or courier delays.
Shipping Charges
Shipping rates apply as per courier charges and may vary based on order value, package size, weight, and destination. The final shipping amount, if applicable, will be shown at checkout before payment is completed.
Free Shipping Offer
We offer free shipping on orders above ₹2000. This offer may apply only to eligible prepaid orders within India and may be revised, withdrawn, or modified without prior notice.
Address Accuracy
Customers are responsible for providing a correct and complete shipping address, contact number, and PIN code while placing the order. We are not responsible for delays, returns, or failed deliveries caused by incomplete or incorrect address details.
Order Tracking
Once your order is dispatched, tracking details may be shared via message, email, or through the courier’s tracking system, wherever available. Tracking updates are managed by the logistics partner and may take some time to reflect after dispatch.
Delivery Delays
While we strive to ensure timely delivery, delays may occur due to unforeseen courier issues, weather conditions, public holidays, operational disruptions, or regional restrictions. Such delays are outside our direct control, but we will support you wherever reasonably possible.
Damaged or Open Packages
If your package appears visibly damaged, tampered with, or open at the time of delivery, please do not accept it without checking and contact us immediately with photos or video proof. Prompt reporting helps us coordinate with the courier and resolve the issue faster.
Contact for Shipping Support
For any shipping-related concern such as dispatch delay, delivery issue, wrong address update request, or package status query, please contact our support team with your order details so we can assist you quickly.